At Tech Philanthropy, customer satisfaction is our highest priority. We strive to ensure that every item you purchase reflects our commitment to quality, innovation, and design inspired by Bill Gates’ vision of technology and philanthropy.
This Refund Policy outlines your rights and options regarding refunds, returns, and exchanges in accordance with U.S. consumer protection laws and Federal Trade Commission (FTC) guidelines.
1. Overview
Our policy lasts 30 calendar days from the date of delivery. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange, except in cases covered under mandatory consumer protection laws.
To qualify for a return or refund, your item must meet the conditions listed below.
2. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
The item must be unused, unwashed, and in the same condition as when you received it.
The item must be returned in its original packaging (including tags, boxes, or protective wrapping).
A receipt or proof of purchase is required to process your return.
We reserve the right to refuse a return if the product appears to have been used, damaged, or altered in any way after delivery.
3. Non-Returnable Items
The following items are not eligible for return or refund, except in cases of damage or defect upon arrival:
Gift cards or digital vouchers
Downloadable books or digital content
Clearance or final sale items
Personalized or custom-made merchandise
Items marked as “non-refundable” at checkout
Please review your order carefully before confirming your purchase.
4. Damaged or Defective Items
If you receive a damaged, defective, or incorrect item, please contact us immediately within 7 days of delivery at: 📧 [email protected] 📞 +1 213-550-0466
Please include:
Your order number
A description of the issue
Clear photos or videos showing the problem
We will investigate the issue promptly. If approved, you may receive either:
A replacement item at no additional cost, or
A full refund (including shipping fees)
5. Refund Process
Once your return is received and inspected, we will send you an email confirming:
That we have received your returned item, and
Whether your refund has been approved or rejected.
If approved, your refund will be processed within 5–10 business days. A credit will automatically be applied to your original payment method.
Please note: Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
6. Partial Refunds (if applicable)
Partial refunds may be issued in cases such as:
Items returned after the 30-day window but with valid proof of exceptional circumstances
Items that are damaged or missing parts not due to our error
Bulk orders where only part of the shipment is defective
7. Late or Missing Refunds
If you haven’t received your refund yet:
Check your bank account again.
Contact your credit card company — it may take some time before your refund is officially posted.
Contact your bank.
If you’ve done all of the above and still have not received your refund, please reach out to us at [email protected].
8. Exchanges
We only replace items if they are defective, damaged, or the wrong size/color due to a fulfillment error. If you need to exchange an item for the same product, please email [email protected] with your order details.
9. Shipping Returns
To return your product, please mail it to: 📦 Tech Philanthropy Returns Department 1701 Bedford Ave, Pittsburgh, PA 15219, United States
You are responsible for paying your own return shipping costs, unless:
The item arrived defective, damaged, or incorrect; or
The return was approved as part of a verified refund claim.
If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee receipt of returned items without tracking confirmation.
10. International Orders
For international customers outside the United States:
Refunds and exchanges are processed under the same policy conditions.
Customs fees, import taxes, or duties are non-refundable.
Shipping times for returns and replacements may vary based on destination and carrier.
11. Order Cancellations
Orders can be canceled within 24 hours of purchase, provided they have not yet been processed or shipped. After shipment, cancellations are treated as returns and subject to the conditions outlined in this policy.
12. Exceptions and Special Cases
We reserve the right to make case-by-case exceptions for refund requests under the following conditions:
Delayed delivery due to carrier or customs issues
Verified payment disputes or double charges
Major defects not visible at the time of delivery
Such exceptions will always be handled fairly and transparently.
13. Contact Information
For all refund, return, or exchange inquiries, please contact us:
Tech Philanthropy 📞 Phone: +1 213-550-0466 📧 Email:[email protected] 🏠 Address: 1701 Bedford Ave, Pittsburgh, PA 15219, United States
Our customer service team operates Monday–Friday, 9:00 AM – 6:00 PM (EST).
14. Policy Updates
We may revise this Refund Policy periodically to reflect updates in our operations or legal requirements. All updates will be published on this page with a revised effective date.
Your continued use of our website and purchase of products after changes are posted will signify your acceptance of the updated Refund Policy.
